Education
Western Governors University – Salt Lake City, UT (Online)
BS in Computer Science, 2022
Chippewa Valley Technical College – River Falls, WI
AAS in IT Software Development, 2019
Experience
Outsource Consultants, LLC – St. Louis Park, MN
Operations Support Analyst (2022–2025)
Delivered technical solutions that reduced support ticket resolution time by over 100% and established the company's first data infrastructure
Technical Leadership & Infrastructure
- Developed tests for two proprietary in-house web applications using JavaScript and Python frameworks, achieving nearly 100% endpoint coverage and ensuring application reliability.
- Maintained WordPress website across development, staging, and production environments to ensure consistent deployments.
Data Engineering & Analytics
- Architected the organization's first data warehouse with ETL pipelines that enabled real-time analytics dashboards.
- Led CRM process migration and technical debt cleanup initiatives, enhancing system performance and ensuring data integrity for advanced analytics.
System Administration & Help Desk Support
- Utilized Google Workspace, JumpCloud, and Sophos to manage user profiles, email systems, and security investigations.
- Maintained high response rates and resolved technical issues, balancing user support with ongoing infrastructure responsibilities.
Renewal by Andersen – Oak Park Heights, MN
Inside Sales Associate (2016–2022)
- Managed 20+ outbound calls per hour while simultaneously handling inbound appointment setting and customer service requests.
- Demonstrated sales process to new hires and created training content that improved onboarding efficiency.
Technical Skills
- Programming Languages: Python, JavaScript, C#, SQL
- Databases: Google Cloud SQL, BigQuery
- Cloud Platforms: Google Cloud Platform (GCP)
- AI/ML Tools: Anthropic's Claude LLM, Google's Gemini API
- DevOps/CI/CD: GitHub Actions, Docker
- Testing Frameworks: Jest, Django UnitTest
- Operating Systems: Windows, Linux
- CRM/Business Tools: Zoho CRM/Creator, Google Workspace
Certifications & Achievements
- Google Cloud Certification Courses
- CompTIA Project+ Certification
- Eagle Scout Award – Boy Scouts of America (2012)
Collaboration Focus
I am passionate about partnering with mission-driven organizations and individuals, including:
- Independent Researchers
- Small and medium-sized businesses and organizations
- Non-profit organizations
- Public Benefit Corporations (PBCs)
I am open to discussions with any organization valuing accessible technology solutions that address real challenges. Please reach out to explore potential collaborations!